Terms of Service
Last updated: 30 July 2026
These Terms and Conditions ("Terms") are a legal agreement between you (the "Customer", "you") and Nexus Sentry Ltd ("Nexus Sentry", "we", "us", "our") governing your access to and use of PaySentry and related services (the "Service"). Please read them carefully. By creating an account, subscribing, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
If you are agreeing to these Terms on behalf of an organisation, you confirm you have authority to bind that organisation, and "you" means that organisation.
1. Who we are
Nexus Sentry Ltd, company number 14957041, registered in England & Wales, registered office 124 City Road, London, England, EC1V 2NX. ICO registration ZC189098. Contact: privacy@paysentry.uk.
2. Definitions
- Service — the PaySentry platform, websites, applications, APIs and related services provided by Nexus Sentry.
- Customer Data — data (including personal data) that you or your Users upload to or generate through the Service, including worker and payroll data.
- User — an individual you authorise to use the Service under your account (for example your staff or a worker you onboard).
- Subscription — your chosen plan and the associated fees and usage allowances.
- Compliance Outputs — compliance scores, certifications, audit results, risk indicators, due-diligence reports and similar outputs produced by the Service.
3. The Service
3.1 We grant you a non-exclusive, non-transferable, revocable right to access and use the Service during your Subscription, for your internal business purposes, in accordance with these Terms.
3.2 We may improve, change or add to the Service. We may withdraw features on reasonable notice where practical. We aim to give advance notice of material adverse changes.
3.3 The Service is provided for business users only. It is not intended for consumers acting outside a trade, business or profession.
4. Accounts and security
4.1 You must provide accurate registration information and keep it up to date.
4.2 You are responsible for your account and your Users' activity, and for keeping login credentials confidential. Tell us immediately at privacy@paysentry.uk if you suspect unauthorised access.
4.3 You must ensure your Users comply with these Terms and our Acceptable Use Policy.
5. Subscriptions, fees and payment
5.1 Fees, plans and usage allowances are as set out at sign-up or in your order. Some features are metered (for example the number of reports or audits per month).
5.2 Unless stated otherwise, fees are billed in advance and are non-refundable except where required by law. Payments are handled by our third-party payment provider.
5.3 We may change our fees on reasonable notice, effective from your next renewal.
5.4 If a payment fails or is overdue, we may suspend the Service until it is resolved.
5.5 All fees are exclusive of VAT and other taxes, which you must pay where applicable.
6. Your data and our data-protection roles
6.1 You retain all rights in your Customer Data. You grant us the right to process Customer Data to provide, secure and improve the Service.
6.2 Data protection. Where we process personal data within Customer Data on your behalf (for example worker/payroll data uploaded for audit), we act as a processor and you act as the controller. That processing is governed by our Data Processing Agreement (DPA), which forms part of these Terms. Where we determine the purposes of processing (for example your account, billing and our own security), we act as controller, as described in our Privacy Policy.
6.3 Your responsibilities as controller. You confirm that you have a lawful basis and any necessary notices/consents to upload Customer Data (including worker personal data) to the Service, and that doing so does not breach any law or third-party right.
6.4 You must not upload data you are not entitled to process, or (except as inherent in a payslip audit) special category data that you have no lawful basis to share.
7. Compliance Outputs — important limitations
Please read this section carefully. It defines what PaySentry's outputs are and are not.
7.1 PaySentry provides decision-support and compliance-intelligence tools. Our Compliance Outputs — including the compliance score, certification, audit results, risk indicators and due-diligence reports — are limited-assurance indicators based on the evidence and third-party data available at the time.
7.2 Compliance Outputs are not:
- a guarantee that any company, payslip or arrangement is compliant, lawful, or free from risk;
- legal, tax, accounting or professional advice;
- an official approval, accreditation or endorsement by HMRC, the ICO, or any government body; or
- a substitute for your own due diligence and professional judgement.
7.3 You remain solely responsible for your own compliance decisions. You should not rely on a Compliance Output as the sole basis for a decision that has legal or financial consequences.
7.4 Third-party and public data. Some Compliance Outputs incorporate data from third parties and public sources (for example Companies House, HMRC public APIs, and credit-reference agencies). We do not control and cannot guarantee the accuracy, completeness or timeliness of that data, and we are not liable for errors in it.
7.5 AI-assisted outputs. Some outputs are produced with the assistance of artificial intelligence and may contain errors or omissions. They are provided to support, not replace, human judgement.
7.6 Certification. Any PaySentry certification reflects the evidence assessed at the assessment date, is subject to the stated methodology and disclaimers, may be suspended or withdrawn, and does not transfer liability to us. It is earned on evidence and is never a paid-for endorsement.
8. Acceptable use
You must use the Service lawfully and in accordance with our Acceptable Use Policy. In particular you must not misuse the Service, attempt to breach its security, upload unlawful content, or use it to infringe anyone's rights.
9. Intellectual property
9.1 The Service, and all software, content, methodology, scoring logic and branding in it, are owned by Nexus Sentry or our licensors and are protected by intellectual- property laws. Except for the rights expressly granted, no rights are transferred to you.
9.2 You must not copy, reverse-engineer, resell, or create derivative works from the Service except as permitted by law.
9.3 You grant us a licence to use Customer Data only as needed to provide and improve the Service and as set out in the DPA. We may use aggregated and anonymised data (which does not identify you or any individual) to operate, analyse and improve the Service.
9.4 HMRC and third-party names/marks. Nothing in the Service grants you any right to use HMRC's or any third party's name, logo or trade marks. We do not claim to be accredited, approved or endorsed by HMRC.
10. Third-party services
The Service integrates with third-party services (for example payment, credit- reference, government and AI providers). Your use of those integrations may be subject to the third party's own terms, and we are not responsible for third-party services.
11. Availability and support
11.1 We aim to keep the Service available but do not guarantee uninterrupted or error-free operation. We may perform maintenance, ideally with notice.
11.2 Support is provided as described in your plan or on our website.
12. Warranties and disclaimers
12.1 We warrant that we will provide the Service with reasonable skill and care.
12.2 Except as expressly stated, and to the fullest extent permitted by law, the Service and all Compliance Outputs are provided "as is" and "as available", and we exclude all other warranties, conditions and terms, whether express or implied, including any implied warranty of satisfactory quality, fitness for a particular purpose, accuracy, or non-infringement.
12.3 Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law (see section 13).
13. Limitation of liability
13.1 Nothing in these Terms limits or excludes either party's liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be limited or excluded by law.
13.2 Subject to 13.1, we are not liable for: (a) loss of profit, revenue, business, goodwill, or anticipated savings; (b) loss or corruption of data (beyond our security obligations); (c) indirect or consequential loss; or (d) any loss arising from your reliance on a Compliance Output as described in section 7.
13.3 Subject to 13.1, our total aggregate liability arising out of or in connection with these Terms and the Service, whether in contract, tort (including negligence) or otherwise, is limited to the total fees you paid to us in the 12 months immediately before the event giving rise to the claim.
13.4 You are responsible for maintaining your own records and back-ups of Customer Data where you need them.
14. Indemnity
You will indemnify us against losses, damages and reasonable costs arising from: (a) your breach of these Terms or the Acceptable Use Policy; (b) your unlawful use of the Service; or (c) Customer Data you upload that infringes a third-party right or breaks the law, including where you had no lawful basis to process it.
15. Confidentiality
Each party will keep the other's confidential information confidential and use it only to perform these Terms, except where disclosure is required by law. This does not apply to information that is or becomes public through no fault of the receiving party.
16. Term, suspension and termination
16.1 These Terms apply while you use the Service or hold a Subscription.
16.2 You may cancel your Subscription as described in the Service; cancellation takes effect at the end of the current billing period unless stated otherwise.
16.3 We may suspend or terminate your access, on notice where practical, if you: (a) materially breach these Terms; (b) fail to pay; (c) use the Service unlawfully or in a way that risks harm to the Service, us or others; or (d) where we are required to by law.
16.4 On termination, your right to use the Service ends. We will handle Customer Data in accordance with the DPA and our Privacy Policy (including return or deletion).
16.5 Sections that by their nature should survive termination (including 7, 9, 12, 13, 14, 15 and 18) survive.
17. Changes to these Terms
We may update these Terms from time to time. We'll post the updated version with a new "Last updated" date and, where changes are material, give you reasonable notice. Continuing to use the Service after changes take effect means you accept them.
18. General
18.1 Governing law and jurisdiction. These Terms and any dispute arising from them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
18.2 Entire agreement. These Terms, together with the Privacy Policy, Cookie Policy, Acceptable Use Policy and DPA, are the entire agreement between us about the Service.
18.3 Assignment. You may not assign these Terms without our consent. We may assign them to a successor of our business.
18.4 No waiver. A failure to enforce a term is not a waiver of it.
18.5 Severability. If any term is unenforceable, the rest remain in force.
18.6 Third-party rights. No one other than you and us has any rights under these Terms.
18.7 Notices. Legal notices to us should be sent to privacy@paysentry.uk and to our registered office. We may give you notice by email or through the Service.
18.8 Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.
Nexus Sentry Ltd · 124 City Road, London, England, EC1V 2NX · Company no. 14957041 · ICO ZC189098 · privacy@paysentry.uk